Business competitions in a globalized economy is stiffer than before. I will not wary stressing that fact. Hence the challenge for organizations, especially small business owners, is greater. Not only employees, but everyone in the organization must strive to put their best in their individual roles to ensure that business plans and strategies are implemented and goals are met. “Getting things done right at the first time and always,” is no longer a TQM (Total Quality Management) fad. It is now a driving force behind performance.
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